Refund policy

Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.

Shipping & Returns

Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”.

Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.

Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM PST will be processed on the next business day.

Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know ( tommy-li1118@163.com or 1.5618880826).

Orders to Canada are shipped via USPS and can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country’s laws, Customs regulations, taxes, and duties.

At the Lovers we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.

For in store exchanges; simply bring the defective item to the location nearest to you – be sure to bring your receipt or packing slip. Items that have been used should be presented in either the original packaging or in a sealable bag. A Lovers Associate will help process your exchange of defective merchandise within 30 days from purchase period. Unworn lingerie items with the manufacturers tags still attached may be exchanged for another item within 30 days of purchase.

If you purchased online or are unable to visit one of our stores; exchanges for the same item or equal value can be processed by contacting Customer Care at 1.5618880826 or by emailing tommy-li1118@163.com. Unworn lingerie items with the manufacturers tags still attached may be exchanged for size. No cash refunds, balances will be applied to a gift card for future purchases.

Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside of our 30 day policy will be directed to the appropriate vendor.

Our SalinSex products carry a five-year warranty. If you have an issue with your Salinsex product, please fill out our warranty form and contact us for a call tag and a replacement item.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable. Please note: We do not accept returns on products that were not purchased from Lovers stores or from our website. We do not offer satisfaction returns.

Important Notice

Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!